Frequently Asked Questions

Whenever you need to send a file that is too large for e-mail, ddownload.com can help. If you need secure remote storage capacity for off-site backups, ddownload.com offers solutions for you. If you want to access personal data from a variety of computers and don't want to carry around a USB stick, ddownload.com is a perfect way of doing so.

No, because not everyone wishes to share the files they upload with everyone else. This way ddownload.com can be used to share files with anyone you choose to, as well as keep it for yourself as a backup or to download from anywhere in the world.

All kinds: from your party photos to an important document. The only restrictions are for pornography, nudity, sexual images and any kind offensive material, and, of course, copyrighted material. Please refer to our TOS for more info on ddownload.com terms of service.

To delete a file you uploaded you must use Delete Link that was provided to you after the upload process. If you lost your removal code you can simply wait until the file expires so it will be automatically removed from our site.

No. Hotlinking is not allowed on any kind of files uploaded to our servers.

Premium benefits include:
• Unlimited download speed
• No waiting time between downloads
• Unlimited parallel downloads
• Priority support
• Unlimited storage space
• Files never expire
• Resume broken downloads
• No advertisements

Click on "Premium" in the navigation menu, choose your preferred plan (1 month, 6 months, or 12 months), select a payment method, and complete the checkout process. Your premium status will be activated immediately after payment confirmation.

Yes, you can cancel at any time. Premium accounts are not auto-renewed, so you simply choose not to renew when your current period expires. Your premium features will remain active until the end of your paid period.

We accept multiple payment methods including:
• Credit/Debit Cards (Visa, Mastercard, Apple Pay, Google Pay)
• Bank Transfer (SEPA)
• Sofort Überweisung
• Cryptocurrencies (Bitcoin, Litecoin, USDT, Monero)
• eVouchers (CashToCode, ByteVouch)
• Local payment methods

Yes, all payments are processed through secure, PCI DSS compliant payment gateways. We never store your credit card information on our servers. All transactions are encrypted using industry-standard SSL/TLS protocols.

• Credit/Debit Cards: Instant activation
• Bank Transfer: 1-3 business days
• Cryptocurrencies: 15-60 minutes (depending on network confirmations)
• eVouchers: Instant after code redemption

Free users have speed limitations. For maximum download speeds, upgrade to a Premium account. If you're already a Premium user and experiencing slow speeds, check your internet connection and try using a download manager.

Yes, Premium users can resume interrupted downloads. Free users need to restart the download from the beginning. We recommend using a download manager like JDownloader or Internet Download Manager for best results.

If you believe content on our platform violates your copyright or contains illegal material, please visit our DMCA Abuse page to submit a report. We take all reports seriously and will investigate promptly.