Terms of Service

1.1 Your contracting party for all services described in these Terms is DUCKIER INTERACTIVE FZCO, IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, registered with the International Free Zone Authority (IFZA) under licence number 58902 ("we", "us", "ddownload"). Contact details are set out in section 18.7.

1.2 These Terms apply to all services we offer under the ddownload brand, regardless of the access channel: (a) the website ddownload.com, including the alternative domains ddl.to and ddl.ch and the subdomains tv.ddownload.com and app.ddownload.com; (b) the DDownload app for Android (distributed through Google Play and as a direct APK download from our website) and for iOS (App Store); (c) the TV apps for Amazon Fire TV (Amazon Appstore), Samsung Smart TV and LG webOS; (d) the browser extension for Chrome and Firefox; (e) the application programming interface (API) for your own applications, and FTP access; (f) the affiliate programme; (g) the helpdesk and support channels.

1.3 Using the service through an app, a TV device, the extension or the API does not create a separate agreement. It is an additional way of accessing the same account and is governed by these Terms.

1.4 These Terms prevail over any conflicting or additional terms you may put forward. Where you obtain an app or the extension through an app store or extension store (Apple App Store, Google Play, Amazon Appstore, Samsung, LG, Chrome Web Store, Firefox Add-ons), the store's terms apply in addition and govern your relationship with the store operator. In your relationship with us, these Terms apply; section 7 contains the provisions required by the stores.

1.5 "User" or "you" means any natural or legal person using the service. "Consumer" means a natural person acting for purposes that are outside their trade, business or profession. "Ultimate" means our paid service package; where older texts, store listings or invoices refer to "Premium", this means Ultimate.

1.6 Separate terms apply to the affiliate programme (section 11) and to resellers. The Privacy Policy at ddownload.com/privacy describes how we process personal data; it is not part of these Terms, but you should read it.

2.1 Eligibility. You may only create an account and use paid services if you are at least 18 years old, or have reached the higher age of majority applicable in your country of residence, and are legally capable of entering into binding contracts. If you use the service on behalf of a company, you confirm that you are authorised to bind that company.

2.2 Conclusion of contract. The user agreement is concluded when you register on the website, in an app, on a TV device or in the browser extension and confirm that you accept these Terms and have taken note of the Privacy Policy, or when you first sign in through a sign-in service (Google, Apple or Microsoft) after this notice has been shown to you. If you upload or download without an account, you accept these Terms by using the service after the notice on the upload or download page. We do not store the contract text separately for you; you can retrieve and print the version in force at ddownload.com/tos.

2.3 Sign-in methods. You can sign in with your email address and password, through your Google, Apple or Microsoft account (Microsoft on the website only), or, in the apps, on TV devices and in the extension, with a short-lived device code that you confirm in your signed-in account. Your account with a sign-in provider is governed by that provider's terms; we receive only your email address and a provider-specific identifier. Guest accounts created in the app without an email address have limited functionality; their files are deleted after 7 days without access (section 10.1).

2.4 Accurate information. You must provide accurate and current information, in particular a valid email address that you control. We send legally relevant notices (for example renewal reminders, security alerts and changes to these Terms) to this address; you are responsible for reading it. You may not create multiple accounts to circumvent limits, blocks or trial restrictions.

2.5 Security. You are responsible for keeping your password, your API key, device tokens and any two-factor authentication secrets confidential, and for all activity under your account. We recommend enabling two-factor authentication in your account settings. Inform us without delay at [email protected] if you suspect unauthorised access. After repeated failed sign-in attempts we may temporarily block sign-in until a security check (for example a captcha or email confirmation) has been passed, and we may require a password change or email verification where we detect a risk to your account.

2.6 Device sessions. When you sign in through an app, a TV device or the browser extension, the device receives a device token that gives it access to your account without re-entering the password until it is signed out. You may only pair devices you own or control. You can view all signed-in devices in your account and sign each one out individually; if you suspect misuse, sign out all devices and change your password. Device tokens are access data within the meaning of section 2.5.

2.7 Transfer. Accounts are personal and may not be sold, lent, shared or transferred. Making your Ultimate access available to others, whether for payment or free of charge, is prohibited (section 8.5).

2.8 Blocking. We may block or restrict accounts that are used in breach of these Terms, are affected by a chargeback or payment fraud, or are evidently used through resale or link generator services. Section 15 applies.

3.1 Free use. Without payment you can upload files up to the size shown on the website, share them via download links and download files of other users. Free downloads are subject to waiting times, captcha checks, limited speed, a limited number of simultaneous downloads and connections per IP address, and daily limits. Free accounts have a limited storage allowance; files of free users are deleted after the period without access stated in section 10. We may display advertising to free users.

3.2 Ultimate. Ultimate is our paid service package. Depending on the plan shown on the Ultimate page, it includes downloads without waiting times or captchas, higher download speeds, simultaneous downloads, a larger daily download volume, a larger storage allowance, longer file retention, the copy and import functions described in section 3.4, and use of the apps, TV apps and the extension without the restrictions of free use.

3.3 Usage limits and fair use. Ultimate does not include unlimited bandwidth, unlimited storage or unlimited downloads. The limits shown on the Ultimate page at the time of purchase apply, in particular: (a) a daily download volume per account of 195 GB (200,000 MB), unless your account shows a different value; the volume is counted as soon as a download link is generated, even if the download is cancelled or not started; (b) a maximum speed per file and IP address and a total bandwidth per account that is shared among all simultaneous downloads; (c) a maximum number of simultaneous connections and downloads; (d) a maximum file size and a maximum storage allowance per account. Actual speeds depend on your connection, your location, the storage server holding the file and current load; the stated maximums are not a guaranteed minimum speed. We may throttle speed or temporarily restrict downloads where an account places a disproportionate load on the infrastructure, in particular through sustained bulk downloading, sharing the access with other persons, or automated retrieval.

3.4 Copy and import functions. Copying other users' ddownload files into your own account, importing link containers (DLC) and link lists, remote upload, torrent import and FTP access are available to the extent stated on the Ultimate page. Currently, per account: copying at most 1,000 files per hour; DLC import at most 1,000 files per hour (website and app combined); torrent import at most 4 jobs per hour, 2 concurrent jobs and 25 GB per job. We may lower these limits without notice to prevent abuse. Copied or imported files are your content within the meaning of section 8; copying a file gives you no rights in the content and does not lift a block or deletion of the source file. During a torrent import our server joins the respective torrent network, downloads the content from other participants and shares it with them while the transfer runs; you bear the legal responsibility for this process.

3.5 Traffic packages. Additional download volume may be purchased as a traffic package. Traffic packages are one-off purchases, do not renew, are not transferable and are not refunded for the part already used; remaining volume stays available until it is used up, including after the end of a subscription.

3.6 Changes. We develop the service continuously and may add, change or discontinue features. Changes to the limits in sections 3.3 and 3.4 that disadvantage running Ultimate subscriptions are announced at least 30 days in advance; section 12 applies.

4.1 Prices and taxes. The prices for Ultimate and traffic packages are shown on the Ultimate page and at checkout. Prices are stated in euro (for in-app purchases, in the currency shown by the store) and are final prices including any applicable value added tax where we are obliged to charge it. VAT is determined by your country of residence; we may ask for your country and billing address for that purpose. Costs charged by your payment provider or bank (currency conversion, international transfers, network fees for cryptocurrencies, fees of prepaid providers) are borne by you. Invoices are provided electronically in your account.

4.2 Payment methods. Depending on your country, we offer payment by credit or debit card and wallet services (processed by Stripe), PayPal, cryptocurrencies through third-party payment services, prepaid credit and voucher codes, bank transfer, and premium keys from authorised resellers; the methods available are shown at checkout. In-app purchases are processed by the respective store (section 7). Payments must be made in full; for cryptocurrency payments, the amount fixed by the payment service at the time the payment request is generated applies. Underpayments are not credited until the shortfall is settled; overpayments are refunded only on request and net of fees.

4.3 Activation and term. Ultimate is activated immediately after payment confirmation and runs for the term selected at purchase. Currently we offer one-off purchases of 30 or 365 days and a monthly subscription; in-app offers may have different terms. If you buy while an Ultimate term is still running, the purchased term is added to the remaining term.

4.4 Automatically renewing subscriptions. Subscriptions are available for payment by card and PayPal and as in-app subscriptions through Google Play and the Apple App Store. By starting a subscription you expressly agree that it renews automatically at the end of each monthly billing period by one further month at the price shown when you subscribed, until you cancel it in your account or in the store through which you subscribed. We inform you at least 30 days before a price increase takes effect for your subscription; you may cancel before the increase applies. One-off purchases, traffic packages, prepaid codes, cryptocurrency payments and bank transfers do not renew.

4.5 Cancellation by you. You can cancel a subscription at any time with effect from the end of the current billing period. Subscriptions concluded on the website are cancelled in your account under "My Account" with a single click; no reason and no notice period are required, and we confirm the cancellation by email. Subscriptions concluded through Google Play or the Apple App Store are cancelled exclusively in the subscription settings of the respective store account (section 7.5). After cancellation you keep Ultimate until the end of the paid period; there is no refund for the remaining period unless section 5 or 6 provides otherwise.

4.6 Renewal reminders. Before each renewal charge of a website subscription we send a reminder stating the amount and date to the email address on file, at least 24 hours before the charge date. For store subscriptions, the store sends reminders under its own rules.

4.7 Failed payments. If a renewal charge fails, we may retry the charge and notify you. If payment cannot be collected, Ultimate ends at the end of the paid period and the account continues as a free account.

4.8 Trial subscriptions. We may offer Ultimate as a free or discounted trial (currently 2 or 7 days). The price of the subsequent subscription, its term, the date of the first charge and how to cancel are shown before you start the trial. A trial converts automatically into a paid, renewing subscription on the terms shown unless you cancel before the trial ends; cancelling during the trial is free of charge, and access continues until the end of the trial. Only one trial is granted per person and payment method; in the case of multiple accounts or detected circumvention we may end the trial without compensation.

4.9 Vouchers, premium keys and resellers. Ultimate can also be purchased from resellers authorised by us as a premium key or voucher code. The purchase of the key is a contract between you and the reseller; price, payment, withdrawal and refunds for the key are governed by the reseller's terms and must be claimed from the reseller. When you redeem a key in your account, we provide the Ultimate service under these Terms. Keys can be redeemed once only, are not transferable, cannot be paid out in cash and expire on the date stated with the key. Promotional codes and vouchers are valid only on the conditions stated with the code, are tied to one account and cannot be combined with other promotions. Keys or codes obtained with stolen payment instruments, through chargebacks or otherwise improperly may be blocked without compensation, and the Ultimate term based on them lapses. Resellers act in their own name and are not our agents.

4.10 Chargebacks. If you dispute a payment with your bank or payment provider without contacting us first, we may suspend the account until the matter is resolved and charge you the fees the payment provider charges us, unless you were entitled to the chargeback.

5.1 Scope. If you are a consumer habitually resident in the European Economic Area or the United Kingdom, you have the statutory right of withdrawal described below. We grant the same right voluntarily to consumers habitually resident in Switzerland. For in-app purchases, section 7.5 applies; the right of withdrawal is exercised there through the store's refund procedure.

5.2 Withdrawal notice. You have the right to withdraw from a contract for Ultimate, a traffic package or another paid service within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded, which is the day of the payment confirmation. To exercise the right of withdrawal, you must inform us, DUCKIER INTERACTIVE FZCO, IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, email [email protected], of your decision to withdraw from the contract by an unequivocal statement (for example an email). You may use the model withdrawal form in section 5.5, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your notice concerning the exercise of the right of withdrawal before the withdrawal period has expired.

5.3 Effects of withdrawal. If you withdraw from the contract, we will reimburse all payments received from you without undue delay and no later than 14 days after the day on which we received your notice of withdrawal. We will carry out the reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. For payments in cryptocurrency or with a prepaid code, the refund is made in euro to a bank or PayPal account you name.

5.4 Immediate start and expiry of the right of withdrawal. Ultimate and traffic packages are activated immediately after payment. At checkout we therefore ask you to expressly request that we begin performance before the withdrawal period ends and to acknowledge that (a) you will owe a proportionate amount for the service provided until you withdraw and (b) you lose your right of withdrawal once the service has been fully performed. Only if you have given this request and acknowledgement does the following apply: if you withdraw, you pay an amount proportionate to the part of the Ultimate term already elapsed, or of the traffic volume already used, compared with the full price, and we refund the rest; if the service has been fully performed within the 14 days (for example a traffic package fully used), the right of withdrawal has expired. If you have not given this request and acknowledgement, performance begins only after the withdrawal period, or, if we activate earlier, you owe nothing for the period until withdrawal.

5.5 Model withdrawal form. (Complete and return this form only if you wish to withdraw from the contract.)

6.1 Beyond the right of withdrawal in section 5 and your statutory rights (in particular in the case of defects), there is no entitlement to a refund of prepaid amounts for unused time or unused volume. In particular, we do not refund because you no longer need the service, did not use it, forgot to cancel, or because the actual speed on your connection is below the stated maximum.

6.2 We refund the unused term pro rata if we terminate the agreement on notice (section 15.3), discontinue Ultimate or a paid feature essential to it (section 12.3), or if you validly object to an amendment of these Terms (section 16). We may grant goodwill refunds or term extensions at our discretion, for example after longer outages; this creates no entitlement for future cases.

6.3 Refund requests for purchases on the website are sent to [email protected] together with the transaction number. Refunds are made using the original payment method; for cryptocurrency and prepaid payments, in euro to an account you name. Refund requests for in-app purchases must be directed to the store (section 7.5).

6.4 If we terminate for cause because of your breach of these Terms, prepaid amounts for the remaining term are not refunded, unless mandatory law provides otherwise.

7.1 Apps and stores. Our Android app is available through Google Play and as a direct APK download from our website; our iOS app through the Apple App Store; our TV apps through the Amazon Appstore (Fire TV), the Samsung Smart TV app store and the LG Content Store; our browser extension through the Chrome Web Store and Firefox Add-ons. We grant you a non-exclusive, non-transferable, revocable licence to install and use the apps and the extension on devices you own or control in order to use the service in accordance with these Terms. You may not reverse engineer, modify or redistribute the apps or the extension, or use them to circumvent limits. Where you install the APK directly, you are responsible for obtaining it only from ddownload.com and for keeping it up to date; we may require an update for continued use of the service.

7.2 Apple App Store. If you obtained the app through the Apple App Store, the following additional terms apply, as required by Apple: (a) These Terms are concluded between you and DUCKIER INTERACTIVE FZCO only, and not with Apple Inc. ("Apple"). We, not Apple, are solely responsible for the app and its content. (b) The licence in section 7.1 is limited to a non-transferable licence to use the app on Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing. (c) We, not Apple, are solely responsible for providing any maintenance and support services for the app. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the app. (d) We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to a warranty are our sole responsibility. (e) We, not Apple, are responsible for addressing any claims by you or any third party relating to the app or your possession or use of the app, including product liability claims, any claim that the app fails to conform to applicable legal or regulatory requirements, and claims arising under consumer protection, privacy or similar legislation. (f) In the event of any third-party claim that the app or your possession and use of the app infringes that third party's intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement and discharge of that claim. (g) You represent and warrant that you are not located in a country that is subject to a United States Government embargo or that has been designated by the United States Government as a "terrorist supporting" country, and that you are not listed on any United States Government list of prohibited or restricted parties. (h) Our contact details for any questions, complaints or claims with respect to the app are set out in section 18.7. (i) You must comply with applicable third-party terms of agreement when using the app. (j) Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.

7.3 Google Play. If you obtained the app through Google Play, the Google Play Terms of Service apply in addition. Google is not a party to these Terms and assumes no responsibility for the app or the service.

7.4 Amazon Appstore, Samsung, LG. If you obtained a TV app through the Amazon Appstore, the Samsung Smart TV app store or the LG Content Store, the respective store terms apply in addition. The store operator is not a party to these Terms and assumes no responsibility for the app or the service. The TV apps currently contain no in-app purchases; Ultimate is purchased on the website or in the mobile app.

7.5 Billing, cancellation and refunds through the store. Purchases and subscriptions made inside the mobile app are billed by the Apple App Store or Google Play, not by us. Price, currency, payment, taxes, automatic renewal, cancellation and refunds for such purchases are governed by the store's terms. You cancel a store subscription in the subscription settings of your store account (Apple: Settings, your name, Subscriptions; Google: Play Store, Payments and subscriptions), not in your ddownload account; cancellation takes effect at the end of the current billing period. Refund requests, including the exercise of a right of withdrawal, must be directed to the store; we cannot refund store payments ourselves. A store subscription is linked to your ddownload account when the app sends us the purchase receipt; if you use a different ddownload account than the one used for the purchase, contact [email protected].

7.6 Push notifications. The mobile apps can send push notifications, for example account notices, security alerts and affiliate programme notices. Notifications are optional and can be disabled at any time in the app or in the device settings.

8.1 Your content. You retain all rights in the files you upload, copy or import ("content"). You grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, transmit, convert for streaming and make the content available to the persons you share it with, solely to the extent necessary to operate the service and for the duration of storage. We do not claim ownership of your content and do not use it for other purposes.

8.2 Responsibility. You are solely responsible for your content and for the consequences of sharing it. You warrant that you hold all rights required to upload and share the content in the manner you do, and that the content and your use of the service do not violate any law or third-party rights. We do not pre-screen content and are not obliged to monitor it, but we may review, block or remove content and may inform authorities where we become aware of unlawful content.

8.3 No backup service. The service is a file hosting and sharing service, not a backup or archival service. Files are deleted under section 10 and may become unavailable for legal reasons or because of technical failures. You are responsible for keeping your own copies of important files.

8.4 Prohibited content. You must not upload, store, share or import content that: (a) infringes copyright, trademark, personality, privacy or other rights of third parties, including content for which you hold no distribution right; (b) depicts sexual abuse of minors or sexualises minors in any way; (c) depicts or promotes violence, terrorism or hatred against groups of persons, or is otherwise criminal; (d) contains malware, viruses, spyware, phishing material or other harmful code; (e) contains personal data of third parties collected or published without a legal basis, or credentials, cracked software, keys or licence files; (f) is unlawful under the laws of the United Arab Emirates, of your country of residence or of the country in which you make the content available.

8.5 Prohibited uses. Regardless of the content of your files, you must not: (a) make your Ultimate access, passwords, API keys or device tokens available to third parties, whether for payment or free of charge, in particular through so-called debrid, multihoster, premium link generator or account sharing services, or resell access; (b) access the service by automated means outside the documented API and the apps and extension we publish, in particular through scraping, bots, bulk retrieval of download pages, mass creation of accounts or systematic probing of file links; (c) circumvent or attempt to circumvent technical protection or limitation measures such as captchas, waiting times, speed, volume, connection, storage or country restrictions, including by means of proxies, rotating IP addresses, manipulated client software or multiple accounts; (d) create accounts, uploads or downloads for the purpose of obtaining affiliate programme earnings improperly, including downloading your own files, commissioning downloads or artificially generating traffic; (e) attack, overload, probe or security-test the infrastructure, unless invited to do so through our bug bounty programme; (f) integrate the service into your own offerings in a way that suggests it originates from us, or use our name, logos or trademarks without permission; (g) use the service to send spam, distribute unsolicited advertising or harass others; (h) use the helpdesk or the reporting channels for purposes other than support and reports, or in an abusive manner.

8.6 Hash-based filters. We use hash-based filters (checksum and file size) to prevent the re-upload of files that were removed after a copyright complaint or a violation of these Terms. Blocked fingerprints are retained permanently and contain no personal data.

8.7 Consequences. Violations of section 8.4 or 8.5 entitle us to remove content, block or restrict the account, forfeit outstanding affiliate earnings and terminate for cause under section 15. Claims for damages and the reporting of criminal conduct to the authorities remain reserved.

9.1 Notices. If you believe that content stored on the service infringes your copyright or other rights, send a notice to [email protected] or via the form at ddownload.com/dmca containing: (a) identification of the work claimed to be infringed; (b) the exact download links (URLs) of the content to be removed; (c) your name, postal address, email address and, where applicable, the rights holder you represent; (d) a statement that you believe in good faith that the use is not authorised by the rights holder, its agent or the law; (e) a statement, under penalty of perjury where applicable law so provides, that the information in the notice is accurate and that you are authorised to act on behalf of the rights holder; (f) your physical or electronic signature. Incomplete notices may not be processed.

9.2 Removal. On receipt of a valid notice we remove the content or disable access to it without undue delay, add its fingerprint to the blocklist under section 8.6 and inform the uploader, where an account exists, of the removal and of the counter-notice procedure. Where infringement is evident, we may remove content before a notice has been verified in full.

9.3 Counter-notice. If you are the uploader and believe that the removal was mistaken, you may send a counter-notice to [email protected] containing: (a) identification of the removed content and its previous links; (b) a statement that you believe in good faith that the content was removed as a result of a mistake or misidentification; (c) your name, address and email address; (d) your consent to the jurisdiction of the courts stated in section 17 and to accepting service of process from the person who submitted the notice; (e) your signature. We forward the counter-notice to the notifying party. If the notifying party does not inform us within 10 business days that it has initiated legal action, we may restore the content; we are not obliged to do so.

9.4 Repeat infringers. We terminate the accounts of users who repeatedly infringe the rights of others. An account that receives three confirmed notices within twelve months, or that is evidently used for systematic infringement, is terminated for cause; outstanding affiliate earnings are forfeited, and new accounts of the same person may be refused.

9.5 Misuse of the procedure. Knowingly false notices or counter-notices may give rise to liability for damages towards us and the affected party. We may disregard notices from senders who have repeatedly submitted false or abusive notices.

9.6 Other unlawful content. Reports of other unlawful content (for example content under section 8.4 (b) to (e)) can be sent to [email protected]. We treat reports of child sexual abuse material with the highest priority and cooperate with law enforcement authorities.

10.1 File deletion. Files are deleted automatically when they have neither been downloaded nor otherwise accessed for the following period: 5 days for uploads without an account; 7 days for app guest accounts without an email address; 60 days for registered accounts without Ultimate; 120 days for Ultimate accounts. When Ultimate expires, the period for registered accounts without Ultimate applies from the expiry date.

10.2 Trash and blocked files. Files you delete are moved to the trash, from which you can restore them within 24 hours; after that they are permanently deleted. A list of your deleted files (file name and file code only) remains visible in your account for 7 days. Files blocked after a copyright complaint or a violation of these Terms are permanently deleted after 24 hours. Permanently deleted files cannot be restored.

10.3 Account deletion on request. You can request the deletion of your account at any time in your account settings or in the app. The account is permanently deleted 30 days after the request; until then you can reverse the deletion by signing in and withdrawing the request. Upon permanent deletion, files, folders, device sessions and account data are deleted, subject to statutory retention obligations (in particular for payment and invoice data); a running subscription is cancelled no later than the deletion date.

10.4 Retention after termination. After the agreement ends, we delete your content in accordance with sections 10.1 to 10.3, unless we are obliged or entitled to retain it (for example pending legal proceedings or as evidence in abuse cases). In such cases we retain the data concerned for no longer than 24 months after the end of the agreement, unless proceedings are still pending.

11.1 Registered users may take part in our affiliate programme and earn rewards for downloads of their files and for sales of Ultimate attributed to them. Participation, reward rates, minimum payout amounts, payout methods, verification requirements and the forfeiture of rewards are governed by the separate Affiliate Programme Terms at ddownload.com/affiliate-terms, which form part of the agreement with participating users. In the event of conflict, the Affiliate Programme Terms prevail for matters concerning the programme.

11.2 Rewards are earned only through genuine downloads and purchases by third parties. Rewards obtained through self-downloads, commissioned or automated downloads, multiple accounts, misleading advertising or other conduct under section 8.5 (d) are forfeited and may be reclaimed if already paid out. We may withhold payouts while an abuse check or a chargeback investigation is pending, and may request proof of identity before a payout in individual cases where this is necessary for fraud prevention or required by law.

12.1 Availability. We strive for high availability of the service. There is no entitlement to uninterrupted availability. Interruptions may result from maintenance, updates, failures of hosting, network or security service providers, attacks, force majeure or legal requirements. Where possible, we announce planned maintenance in advance, in particular on status.ddownload.com, and schedule it for low-traffic periods. The availability of individual storage servers may be temporarily reduced without affecting the service as a whole.

12.2 Changes. We may change, extend or discontinue features of the service, the apps, the extension and the API, in particular to improve them, to adapt them to technical or legal developments, or for security reasons. We may require you to install updates of the apps or the extension for continued use; older versions may stop working.

12.3 Changes to paid services. If we discontinue Ultimate or a feature essential to Ultimate during a paid term, or reduce the limits in section 3.3 to your detriment without the notice period in section 3.6, you may terminate the agreement, and we refund the unused term pro rata. Minor changes, changes of individual storage servers and changes to free features do not give rise to this right.

12.4 API. The API may be used only in accordance with the published documentation at ddownload.com/api and within the request rates stated there. We may change the API and its documentation; where possible, we announce changes that break existing integrations with reasonable notice. We may reject requests, reset API keys and block applications that exceed the rates, misuse the API or violate these Terms. Beyond section 13, we provide no warranty and no service level for the API.

12.5 Browser extension. The extension recognises ddownload links on the pages you visit, adds them to your download queue and starts downloads through your browser. Page content is analysed locally in your browser; only file codes are sent to our server. Your account key is stored only locally in your browser; the extension is connected to your account as a device session (section 2.6), which you can end at any time in your account or by signing out of the extension. At your request the extension can resolve links from third-party link protection services; those services are not operated by us, their terms apply, and we are not responsible for their availability or content. We may change the browsers and versions supported.

13.1 Warranty. For consumers, the statutory warranty rights of their country of habitual residence apply. In all other cases, the service is provided as described on the website; we do not warrant that it meets your particular requirements, is free from errors or is available without interruption. Section 3.3 applies to speeds.

13.2 Unlimited liability. We are liable without limitation for damage caused intentionally or by gross negligence by us, our legal representatives or our agents, for damage resulting from injury to life, body or health, under mandatory product liability law, where we have given a guarantee, and in cases of fraudulent concealment of a defect.

13.3 Limited liability. In cases of slight negligence we are liable only for the breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the agreement possible in the first place and on whose fulfilment you may regularly rely), and only for the typical damage foreseeable at the time of contracting. For free services we are liable in cases of slight negligence only for the breach of essential contractual obligations.

13.4 Data loss. Within the limits of section 13.3, our liability for loss of data is limited to the cost of restoring the data that would have arisen if you had kept regular backups appropriate to the importance of the data.

13.5 Business users. If you are not a consumer, our total liability under section 13.3 for all claims arising in a contract year is limited to the amount you paid us in the twelve months before the event giving rise to the claim; we are not liable for lost profit, business interruption or indirect damage; and claims become time-barred one year after they arise, unless section 13.2 applies.

13.6 Third parties. We are not liable for the content of files uploaded by users, for websites linked from the service, for services of third parties (stores, sign-in providers, payment providers, link protection services) or for the conduct of other users. Statutory liability for our own content and for content we have adopted as our own remains unaffected.

13.7 Consumer reservation. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under the mandatory law applicable to you, in particular if you are a consumer in the European Economic Area, the United Kingdom or Switzerland. Where a provision of this section would be unenforceable against you, the statutory rules apply in its place.

14.1 You indemnify us, our officers, employees and agents against all claims, damages, costs and expenses (including reasonable legal fees) asserted by third parties or authorities as a result of your content, your use of the service in breach of these Terms or applicable law, or your infringement of third-party rights, provided you are responsible for the breach. If you are a consumer, this obligation applies only to the extent that you are at fault and within the limits of the mandatory law applicable to you.

14.2 You will support us in defending such claims and will not settle a claim that imposes obligations on us without our consent. We inform you of claims without undue delay and allow you to participate in the defence.

15.1 Term. The user agreement runs for an indefinite period. Ultimate terms and subscriptions run for the periods stated in section 4.

15.2 Termination by you. You may terminate the user agreement at any time without notice by requesting the deletion of your account (section 10.3). A running subscription must be cancelled separately under section 4.5 or 7.5; the deletion request ends the subscription no later than the deletion date. Prepaid Ultimate terms are not refunded on voluntary termination, unless section 5 or 6 provides otherwise.

15.3 Termination by us on notice. We may terminate the user agreement on 30 days' notice by email to the address on file. In that case we refund prepaid unused Ultimate terms and traffic packages pro rata.

15.4 Termination for cause. Either party may terminate for cause without notice. Cause exists for us in particular if you breach section 8.4, 8.5 or 9.4, provide false information, dispute a payment without justification, or if continuing the agreement is unreasonable for us for legal or security reasons. Where the breach can be remedied, we normally issue a warning first, unless the breach is severe or immediate action is required to protect the service, other users or third parties.

15.5 Blocking and restrictions. Instead of or before termination, we may temporarily or permanently block an account, an IP address, a file, a device session, an API key or access to the helpdesk, restrict features or throttle speed, where we have reasonable grounds to believe that these Terms or applicable law are being violated, that the account has been compromised, that a payment is fraudulent, or that the account is used through resale or link generator services. For security or legal reasons we may also refuse downloads, require a captcha, or restrict payment methods and uploads from certain countries or network ranges. Some of these decisions are made automatically based on patterns such as request frequency, network type (hosting network, proxy, Tor) and payment risk indicators. You may request a review by a person, state your position and contest the decision by contacting [email protected]; we lift blocks that prove to be unfounded.

15.6 Effects. On termination or permanent blocking, your access to the account and its content ends; section 10 applies to deletion. Provisions that by their nature are intended to survive (in particular sections 8, 9, 13, 14, 17 and 18) remain in force.

16.1 We may amend these Terms with effect for the future where there is a valid reason, in particular changes in law or case law, new or changed features, security requirements, or changes at payment or store providers, and provided the amendment does not unreasonably disadvantage you.

16.2 We notify registered users of amendments at least 30 days before they take effect, by email to the address on file and by a notice at sign-in. The notice contains the amended provisions, the effective date and a reference to your right to object. If you do not object in text form (for example by email) before the effective date, the amendments are deemed accepted; we point this out in the notice. If you object, either party may terminate the agreement with effect from the effective date; in that case we refund prepaid unused Ultimate terms pro rata.

16.3 Amendments that are solely to your benefit, purely editorial changes and the addition of new optional features may be made without notice. The current version is always available at ddownload.com/tos; earlier versions are provided on request.

17.1 These Terms and the agreement between you and us are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

17.2 If you are a consumer habitually resident in a member state of the European Union or the European Economic Area, in the United Kingdom or in Switzerland, this choice of law does not deprive you of the protection afforded by the mandatory consumer protection provisions of the law of the state of your habitual residence. Those provisions apply in addition, and you may rely on them at any time.

17.3 The courts of Dubai, United Arab Emirates, have jurisdiction over all disputes arising from or in connection with these Terms. If you are a consumer within the meaning of section 17.2, you may also bring proceedings before the courts of your place of residence, and we may bring proceedings against you only before those courts, to the extent mandatory law so provides.

17.4 Complaints and dispute resolution. Please address any complaint first to [email protected] or through the helpdesk at ddownload.com/helpdesk; we seek an amicable solution. The European Commission's platform for online dispute resolution (ODR platform) was discontinued on 20 July 2025 and is no longer available. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body (in Germany: within the meaning of the Consumer Dispute Resolution Act, VSBG).

18.1 Entire agreement. These Terms, the Privacy Policy, the Affiliate Programme Terms (where applicable) and the plan details shown at purchase constitute the entire agreement between you and us regarding the service. No oral side agreements exist.

18.2 Severability. If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain in force. The statutory rules apply in place of the invalid provision.

18.3 Assignment. You may not assign or transfer your rights under these Terms without our consent. We may assign the agreement to a successor in the operation of the service or to a company of our corporate group; we will notify you, and you may terminate the agreement if the assignment is unreasonable for you.

18.4 Language and communication. These Terms are provided in several languages; each version is complete in itself. The contract language, and the version that prevails in the event of discrepancies, is English, unless mandatory consumer law provides otherwise. We communicate with you by email to the address on file, through notices in your account or in the apps, and on the website. You can reach us through the channels in section 18.7.

18.5 No waiver. If we do not enforce a provision, this does not constitute a waiver of the right to enforce it later.

18.6 Export control. You may not use the service in breach of applicable export control and sanctions laws, and you confirm that you are not a person, and are not located in a territory, to which we are prohibited from providing services.

18.7 Contact.